Follow the Cycle Stage Where the Washer Actually Fails

Record the exact cycle stage, whether water remains, the load condition, the sound and whether the basket can move normally with power disconnected. A wet-load vibration can point down a different path than an empty-machine vibration.

The same symptom can have a different cause. Model-specific drive design and the sequence of events matter more than a generic list of parts.

• Full model number and exact displayed code.
• Cycle selected and the point where operation stops.
• Whether the tub drains, tumbles, agitates and spins.
• Load size, load type and whether the result changes empty.
• Parts already replaced and what changed afterward.